Refund & Return Policy

1. Overview

At Lucid, we strive to provide high-quality digital products and services. This Refund & Return Policy outlines the conditions under which refunds may be issued for purchases made on our platform.

2. Digital Products Policy

Due to the nature of digital products, all sales are generally final once the product has been delivered and accessed. However, we understand that issues may arise, and we handle refund requests on a case-by-case basis.

3. Refund Eligibility

You may be eligible for a refund if:

• The product does not work as described in the product listing
• You received the wrong product
• The product is defective or corrupted
• You were charged incorrectly or multiple times for the same purchase
• The request is made within 24 hours of purchase and the product has not been accessed

4. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• You changed your mind after downloading/accessing the product
• You purchased the wrong product by mistake (after accessing it)
• You lack the technical requirements to use the product
• You violated our Terms of Service or engaged in fraudulent activity
• The product has been used, modified, or shared with others

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Submit a support ticket through our support page or email us
2. Provide Details: Include your order ID, email address, and detailed reason for the refund request
3. Wait for Review: Our team will review your request within 1-3 business days
4. Receive Decision: You will be notified via email about the outcome of your request

6. Refund Processing Time

If your refund request is approved, the refund will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

7. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your payment provider. Chargebacks may result in:

• Immediate suspension of your account
• Loss of access to purchased products
• Being banned from making future purchases

8. Exchanges

We do not offer direct product exchanges. If you wish to purchase a different product, please request a refund (if eligible) and place a new order for the desired product.

9. Special Circumstances

In certain cases, such as service outages, platform errors, or other issues caused by Lucid, we may offer refunds, credits, or replacements at our discretion. Each case will be evaluated individually.

10. Questions?

If you have any questions about our Refund & Return Policy, please don't hesitate to contact us:

11. Policy Updates

We reserve the right to modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes acceptance of the new policy.